Ask the Groomer
Q. My dog has long hair, is it best to have him shaved for hot weather or will just a trim do?
A. It really depends on the breed and your preference. Some dogs have long coats but it is really better not to shave them. Others could benefit from being shaved. Undercoated dogs have the coat to help protect them from various weather conditions. Keeping a long haired dog brushed out is really important.
Q. My dog frequently has tangles and matted hair. Will getting her groomed help this problem?
A. YES! Keeping up a regular grooming schedule will help to keep mats under control before the problem gets out of hand. Consider grooming as preventative maintenance for hair!
Q. What is the most difficult type of dog to groom and why?
A.The type or breed are not really factors here. Usually the most difficult pets are those who have not started being groomed as puppies. Early grooming can start at home by getting your puppy used to regular, thorough brushing and nail trimming. Trips to the groomer for just baths and nail trims also get them used to the atmosphere. Being handled by the groomer and the sounds of clippers are good things to get a puppy used too.
Q. Should I attempt to cut my dog's hair on my own?
A. Not unless you have grooming experience and a very steady well-trained hand. Attempting to groom your own pet is unsafe for you and your best friend. You risk hurting your pet and yourself handling sharp scissors - you never know how your pet may react to you in this situation. She may suddenly move and startle you both or even try to bite you. Your pet's coat is really better off being 'managed' by a professional groomer.
Gotta question? Call us. Would you like to add helpful additions to our Groomer Q & A? Let us know! Your questions are important! Call us at 901-682-5684 or email us at
Accepted Methods of Payment
Fees
We consider our fees for all of our services to be very competitive. We want all pets to live happy and healthy lives without digging too deep into their owner's wallets.
Fees can be different for complex medical cases. Daily updates of a hospitalized pet's charges can easily be provided.
Client Financing - We offer CARE CREDIT, personal financing that will assist qualifying applicants in making payment arrangements. We are unable to offer personal payment plans or in-house financing. We want to concentrate on medicine, not payment plans - that is why we offer patient financing via Care Credit. Our receptionists will be happy to assist you in the application process.
We accept Visa, Mastercard, Discover, American Express, Personal Checks, and Cash.
Admission procedures
Admissions
ALL pets must have required vaccinations before being admitted to our clinic.
Pets may be uneasy and unpredictable in our waiting room. We appreciate your pet being on a leash or in a carrier. We care about your pet's safety!
Boarding — We recommend you call ahead and reserve space for your pet as our kennel can fill up during summer months and holidays. You may drop off your pet to be boarded anytime during regular business hours. If your pet eats a special diet or has a favorite toy or treats, bringing them along is fine. For your pet's safety, vaccination records are required on all pets who board with us.
Grooming - We offer grooming services on Mondays, Tuesdays, Wednesdays and Thursdays. Please have your pet at the clinic by 9am. When it comes to the appearance of your pet, your instructions can never be too detailed! If an early pick-up time is needed, please notify the receptionist and the groomer at the time the appointment is made and at the time your pet is dropped off for the grooming appointment. It is our desire to make you and your pet happy.
Dental Procedures - Please do not feed your pet after 9pm the night before the procedure. English Bulldogs should not be fed for 24 hours prior to anesthesia. Water is permitted. We ask that you have your pet admitted by 7:45 a.m. on the day of the surgery. We require that a consent form be read and signed by the owner. You may print this off and bring it to us signed or we can furnish you with one upon check-in - see below. Dental prophylaxis requires general anesthesia for the pet's comfort. Anesthesia is closely monitored. When the procedure has been completed, we will call you with an update.
General Surgery — Surgeries are scheduled in advance Monday through Friday. Since there are so many kinds of surgery that are performed at our clinic, admitting procedures may vary. We ask that you have your pet admitted by 7:45 am the day of the surgical procedure. We require that a consent form be filled out by the owner. You may print this off and bring it to us signed or we can furnish you with one upon check-in - see below. Please do not feed your pet after 9pm the night before the procedure. English Bulldogs should not be fed for 24 hours prior to anesthesia. Water is permitted. Surgery involves a mild anesthesia for the pet's comfort. Anesthesia is closely monitored. When the procedure has been completed, we will call you with an update
Visitation of Hospitalized Pets - Depending on the situation, visiting a sick pet can be therapeutic for both the pet and the owner. We do allow visitation; please call us and let us know your wishes.
Boarding
Our comfortable climate-controlled boarding facility is the icing on the cake of our clinic. We have 15 dog runs, 70 individual kennel quarters, and 12 kitty condos. Please keep in mind that we can fill up fast, especially around school vacations and holidays, so call to book space for your pet in advance.
Pets are given fresh food and water at least twice daily and are given lots of love and affection.
We welcome your pet to bring along the following items:
Special Treats And Foods
Medications Your Pet May Currently Be Taking
We appreciate in advance that you leave your pet's bedding at home. We promise to keep him cozy while staying with us.
